Shipping Policy

Shipping Policy

Shipping rates

FREE shipping on all orders of $50 and up, delivered anywhere in Canada. For orders under $50, the shipping cost is calculated at checkout.

Processing & delivery times

• Order processing: 1–2 business days.
• Delivery across Canada: 5–12 business days.

Tracking

As soon as your order ships, you'll receive an email confirmation with your tracking number so you can follow your package in real time. You can also use the "Track Your Order" page at any time.

Lost or delayed packages

If your tracking hasn't moved for more than 7 business days, or your order hasn't arrived within the estimated window, contact us — we'll locate your package or send a replacement at no cost.

Soothe Haven — Customer Support: contact@meloriafrance.com
Monday – Friday: 9am – 6pm · Saturday & Sunday: 10am – 5pm